Privacy Policy

Last Updated: 2026-08-19

Privacy at a Glance

  • What we collect: Identity, payment, and technical usage data.
  • Why we collect it: To manage accounts, process payments, and prevent fraud.
  • Who sees it: Only 99ok staff and essential service partners.
  • Retention: Kept for the account lifecycle and as required by law.
  • Deletion: Request removal via our support channels.

Introduction and Scope

This Privacy Policy describes how 99ok collects, uses, and protects your information when you use our services. By registering an account or using our platform, you agree to the practices described here.

This policy applies solely to the 99ok platform. It does not cover third-party websites, external links, or services that you may visit after leaving our site. We recommend reviewing the privacy policies of any external sites you encounter.

Personal Information We Collect

Account and Identity Data

Information provided during registration to establish your identity and manage your account profile.

Verification Documents

Documents required to confirm your age and residency, ensuring compliance with gaming regulations.

Payment Data

Details necessary to process deposits and withdrawals through our secure payment channels.

Gaming and Transaction Activity

Records of games played and financial transactions to track account history and detect irregular patterns.

Technical and Device Data

IP addresses, browser types, and device identifiers used to secure your account and optimize performance.

Support Communications

Correspondence exchanged between you and our support team to resolve queries or technical issues.

How We Collect Data

We collect information through three primary channels:

  • Directly from You: Information you provide during registration, KYC verification, or when contacting support.
  • Automatically: Data collected via cookies and system logs as you interact with our website.
  • Partner Providers: Information from our partner service providers, such as payment processors, to verify transaction status.

Why We Use Data

Your data is processed for the following essential purposes:

  • Account Management: Creating and maintaining your user profile.
  • Financial Transactions: Processing deposits and withdrawals securely.
  • Identity Verification: Confirming age and identity to prevent underage gambling.
  • Security & Fraud Prevention: Monitoring for multi-accounting and fraudulent activity.
  • Personalization: Improving your user experience based on platform interactions.
  • Legal Compliance: Fulfilling regulatory obligations applicable to gambling operators.
  • Marketing: Sending promotions only if you have explicitly opted-in to receive them.

When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Essential Service Providers: Payment processors, identity verification services, and technical infrastructure providers.
  • Legal Authorities: When required by law or to comply with a judicial proceeding.

How We Protect Data

We implement robust security measures to protect your information:

  • Encryption: Data transmitted between your device and our servers is encrypted.
  • Access Control: Internal access to personal data is strictly limited to authorized personnel.
  • Payment Isolation: Sensitive payment information is handled through isolated, secure channels.
  • Continuous Monitoring: We employ active monitoring to detect and respond to potential security threats.

Cookies and Tracking

We use cookies to enhance your experience and secure your session. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your location and account status, you have the following rights regarding your data:

Access & Correction

Request a copy of your data or correct inaccurate information.

Deletion & Portability

Request the removal of your data or its transfer to another service.

Objection & Withdrawal

Object to specific processing or withdraw your consent for marketing.

Marketing Opt-Out

Easily unsubscribe from promotional communications at any time.

To exercise these rights, please contact our support team via the channels available on this site. Please note that certain data must be retained even after account closure to comply with anti-money laundering and gambling laws.

How Long We Retain Data

We retain your personal data for as long as your account remains active. Once an account is closed, we will continue to store specific records for the timeframe required by applicable law in Malaysia to meet legal and regulatory obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be terminated immediately, and any funds will be handled in accordance with our terms.

Parents or guardians who believe a minor has created an account may report this via our Support page.

Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates are published directly on this page. We encourage you to regularly check the "Last Updated" date at the top of this page to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through the official channels listed on our Support page.